AI Story Generator — Personalized Novels

1. Subscription Cancellation Policy (Cancel Anytime)

You may cancel your auto-renewable subscription (Plus or Pro plans) at any time through your Billing dashboard. Cancellation immediately schedules your subscription to terminate at the end of the current billing cycle, preventing any future renewals or charges.

Key Cancellation Principle (Cancel ≠ Refund):

Cancelling your subscription does not automatically entitle you to a refund for the current or previous billing periods. Your paid privileges, monthly credits, and generation features will remain fully active and accessible until the end of the current paid billing cycle.

2. Subscription Refund Eligibility (Usage-Based Evaluation)

Because TaleMeld incurs immediate LLM inferencing and GPU compute costs upon generation, subscription fees are generally non-refundable once the service has been substantially used. We apply the following fair usage guidelines:

✓ Scenarios Eligible for Refund Review

Requested within 24 hours of initial purchase with minimal/no usage
Accidental auto-renewal requested promptly with zero usage
Verified duplicate charges or technical billing errors
Severe platform outage preventing core generation features

✗ Ineligible for Refunds

Substantial usage or chapters generated in current cycle
Mid-cycle refund requests after extended normal usage
Subjective preference changes after compute consumed
Account suspended due to policy/TOS violations

3. Credit Purchases Policy (Final Sale & No Expiration)

Credits purchased through TaleMeld are digital consumption units used solely for AI story generation, character profiles, world-building, and narration. Purchased credits do not expire and hold no cash value; they cannot be redeemed, transferred, or cashed out.

Credit Purchases Standard Terms:

Credits purchased through TaleMeld never expire. Credit purchases are generally final and non-refundable once the credits have been delivered to your account or used, except where required by applicable law. Unused packs purchased accidentally may be evaluated for refund within 48 hours; once any portion of the credits is consumed, the purchase is strictly non-refundable.

4. Asset Recovery & Immediate Termination upon Refund

To prevent abuse and maintain a sustainable ecosystem: while cancellation preserves access until period end, an approved refund immediately revokes associated digital assets:

For subscription refunds: membership access terminates immediately, and any granted monthly credits will be retracted.
For credit pack refunds: the issued credits will be deducted from your wallet balance. If already consumed, the balance may become negative, temporarily disabling AI generation until rectified.
Chargebacks or fraudulent disputes will result in immediate account suspension pending security review.

5. Statutory Consumer Rights & Merchant of Record

Nothing in this policy limits or excludes any statutory refund or withdrawal rights required by applicable law (e.g. EU Consumer Rights Directive 2011/83/EU, UK, or regional protections). For digital content supplied immediately upon consent, statutory withdrawal rights cease once performance has begun to the extent permitted by law.

Dodo Payments and Paddle serve as our authorized Merchants of Record, handling global compliance, invoicing, and tax remittance. Order receipts include direct links to billing support.

6. How to Request Support or a Refund

If you encounter duplicate charges, billing anomalies, or qualifying exceptional circumstances, please contact our support team. Provide your registered email and Transaction ID (e.g., pay_xxx or sub_xxx). All legitimate claims are reviewed within 1–2 business days: